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ABOUT US:

Craft Design has been serving Abilene and the surrounding areas for over 30 years.  It has been and continues to be a locally owned recognition and awards shop.

In 2012, after retiring from the Air Force the shop was bought by Keith Jenkins and his wife, Traci.  Since then the shop has been constantly changing to meet our customers needs.  With new paint, new staff, and new products Craft Design has become one of the Big Country's favorite recognition and gift stores.

Whether you need a crystal award, oil lease sign, office name badge, sports trophy, or custom one of a kind gift for grandma we can help.  Our staff will help you pick the right item at the price you need. 

We guarantee our service and will try to meet your deadline.  Call us today to see what we can do for you (325) 676-7070.
OUR POLICIES:

ORDER PROCESSING:
We prefer that order information be submitted via email or in person.  Bold typed faxes are also acceptable.  We discourage over the phone verbal orders to avoid miscommunications.  Lead time for most items is 1-2 weeks.

LOGOS:
Logo artwork must be submitted as Black & White with no Gray or Half-tones.  All files should be high resolution and are best submitted as .cdr, .bmp, .tif, .jpg or .gif.  One time logo charges vary based on complexity. 

PAYMENT:  All orders are provided on a custom basis and require a 50% deposit with the remaining amount due at time of delivery.  Since each award is designed, assembled and personalized on a custom basis once built it is non-returnable and will not be refunded. 

Rush Fees:
Our goal is to give the highest quality product. We ask for 1 week for all orders. If you require your order in 5 days or less, there will be a $15 minimum rush fee. If you require your order in 3 days or less there will be a $25 minimum rush fee. These minimum fees are based on the size and complexity of the job.

SHIPPING:
Small items will be mailed via USPS and everything else will be shipped UPS ground unless other arrangements are made with our staff.  Some customers receive shipping discounts and we will gladly ship on your customer number if requested.

RETURNS/REFUNDS:
Since each award is designed, assembled and personalized on a custom basis once built it is non-returnable and non-refundable.  Should we make an error we will correct and return the item. 

Returned Checks/Disputed Credit Card Transactions:
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code.
We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashiers check.

There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transaction, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full. 0

Price Changes:
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us.
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Address:
2842 S. 7th St., Abilene, TX 79605
Across from Rose Park
 
Telephone:
(325) 676-7070
 
Fax:
(325) 676-7055 
 
 
Hours of Operation
Monday - Thursday 9:00am - 5:30pm ​
Friday
9:00am - 5:00pm
Closed Saturday &
Sunday
2842 S. 7th St
Abilene, Texas 79605
Across from Rose Park
325-676-7070
325-676-7055 Fax
          
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Retired Military Owned
and in Business over
30 years